Why Choose a “Best of Home Care” Agency?

What does it mean to win a “Best of Home Care” award? Simply put, a “Best of Home Care” agency has proven that it cares about quality in both its client and employee interactions.

How Agencies are Chosen

Home Care Pulse is continually looking for measurable ways to prove that agencies care about quality. To date, the best way they have found to do that is through client and employee satisfaction phone interviews.

Each year Home Care Pulse selects top agencies that have truly proven that they care about quality, as well as client and employee satisfaction, and award them the distinction of “Best of Home Care.”

Home Care Pulse’s selection process includes evaluation of the following:

Client Satisfaction – Knowing that clients are satisfied with their services gives you a great indicator that you will be satisfied as well.  Measured by:

• Client feedback
• Agency improvements in many categories, including the following:
  • Caregiver’s work ethic, timeliness, compassion and more
  • Agency’s effective communication, coordination of caregiver’s schedule, overall quality of service and more

Employee Satisfaction – Happy employees are good employees. If an agency cares enough to take care of its employees, you can be assured that the agency will take of its clients!  Measured by:

• Working environment satisfaction
• Caregiver performance improvements
• How well an agency incentivizes and rewards caregivers
• Caregiver morale

Make an informed decision in choosing a home care agency.  Chose a “Best of Home Care” winner!

Learn more about Home Care Pulse by visiting their website.